It's about understanding customer needs and helping them drive their prosperity, with the ability to match insights with business logic and business value. My passion is finding the true point of differentiation and building a strong offering and customer experience that delivers competitive advantage toward profitable growth. This has been proven to work in all industries, from consumer services to business solutions or a new financial technology from LATAM: my contribution is to drive change and deliver results thanks to a good mix between an entrepreneurial approach and large-scale management skills. organizations that make "things happen". with a consistent history of over delivery.
Building a strong customer experience and offering needs an equally strong and disruptive service, because the voice of the customer is the brand and the brand is the key to success. Being a leader is about creating motivation and commitment for the journey we are on.